Making Copier Service Easier

If you have had a copier in your office, you know how having the copier down can create chaos for your staff and how the unit not being fully operational can create staff concerns. If you have sales documents that need to be printed to close the big deal or invoices that need to be printed so that you can mail them out, when the copier goes down, it creates issues.

Improve Your Repair Times

One thing we would like to stress is when issues happen, there are things you can do to get printing sooner and we want to help. In this article, we will cover some of the simple things you can do to be sure you are always able to print!

  • Submit a ticket – the first thing you will want to do if you have an issue is to submit a ticket. Please include error codes that show up on the screen and if the issue is affecting one user, or all users. Details help us dispatch the right technician (network or mechanical) and can get you printing faster
  • Be aware of common solutions – There are some common issues, like a vertical stripe down the entire page on copies (but not on prints), this would indicate you just have a little dirt on the thin glass piece. Simple solutions like this (you would also see a line on scans, but not prints), will tell you clearly where the issue is coming from.
  • Be patient – We understand the importance of keeping your devices running. However, if you are in central Manhattan and have an issue at 4:45pm on a Friday afternoon, it is unlikely we will have that copier fixed before the weekend starts.
  • Have a backup – For those who have to have 100% uptime, having a backup, even if it is small, will keep you printing until the bigger device is back working.

Hunter can help!

If you would like to have your copier serviced by a team of professionals who work with Canon, Lexmark, HP, and Ricoh products, call Hunter today. In many cases, we can even provide service plans for devices you already own and use. We take pride in being able to support many printer and copier brands and would be delighted to assist your company with copier repairs!

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